Success Blog: Psychology, Human Behaviour, Self-Development, Relationships, and Affirmations

Over the years I needed to learn how to be patient, and I am still challenged at times because I like to have things done yesterday. I’m not sure whether that is something I was born with or simply developed while growing up (it would be interesting to hear a ‘nature vs nurture’ debate on patience), but it is a factor in my life nevertheless. I am actually amazed by how there is that lack of urgency in many businesses. Sure, they may drive their employees hard, but when it comes to dealing with them as a customer, there definitely seems a lack of urgency.

Digitally printed business cards take 30 minutes to produce, but you need to wait a week to get them done (or pay extra ‘rush’ fees in most cases). It takes a few hours to fix an electronic gadget or to decide to issue a replacement, but you need to wait 2-4 months to get something fixed through Future Shop. The peculiar thing is that this ‘backlog’ is not increasing. Whether you go to a printer today, 2 years ago, or a year from now, it will still take a week to get those business cards done; same story with Future Shop. What that says to me is that if they got rid of that backlog, they would be able to do things right away (or with a much smaller delay).

If you own a business, there is something you may want to consider. Or at least give me your reasons (or excuses ) for why that backlog is necessary.

Until Monday,

V

Tags: Action, Responsibility, Success

This entry was posted on Friday, May 7th, 2010 at 11:03 and is filed under Success, Taking Action. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.